Help & Support

Everything you need to get started and get answers

Getting Started

Choose your role and follow the steps below

For Managers

1 Create your account — Sign up with phone, email, Apple, Google, or Facebook
2 Choose Manager role — Select "Manager" when setting up your profile
3 Create your first site — Add a job site with name, address, and location
4 Set the geofence — Define the GPS boundary radius (50m–500m) and enforcement mode
5 Invite your team — Share the QR code or 6-digit invite code with your workers
6 Approve & monitor — Approve join requests, review timesheets, and manage from your dashboard

For Workers

1 Create your account — Sign up with phone, email, Apple, Google, or Facebook
2 Choose Worker role — Select "Worker" when setting up your profile
3 Get the invite code — Ask your manager for the QR code or 6-digit invite code
4 Join the team — Scan the QR code or enter the code manually
5 Wait for approval — Your manager will approve your join request
6 Start working — Clock in, view tasks, request materials, and upload photos

Frequently Asked Questions

Account & Setup

Download Kredo from the App Store and tap "Create Account". You can sign up using your phone number, email address, Apple ID, Google account, or Facebook account. After signing up, choose your role (Manager or Worker) and complete your profile.

Managers can create organizations and job sites, invite workers, set geofences, approve timesheets and material requests, assign tasks, and view dashboards and reports.

Workers can join organizations, clock in/out, request materials, complete tasks, upload photos, and view their own time entries and history.

Your role is set when you create your account. If you need to change roles, please contact support at support@constructionapp.de and we can assist you.

Go to Settings in the app, then tap on your profile. You'll find the "Delete Account" option. This will permanently remove all your personal data within 30 days. You can also email privacy@constructionapp.de to request account deletion.

Time Tracking

Open the app and tap the large "Clock In" button — it takes just 2 taps. Your GPS location is automatically recorded to verify you are at the job site. When you're done working, tap "Clock Out" the same way. Your manager sees your time entries in real time.

It depends on how your manager configured the geofence. In strict mode, you won't be able to clock in if you're outside the boundary. In warning mode, you can clock in but your manager will see that you were outside the geofence radius.

Yes. Go to the Time Tracking section in the app. You can see your daily, weekly, and monthly time entries including clock-in/out times, total hours, and approval status.

If you forget to clock out, your time entry will remain open. You can clock out later from the app. Your manager can also see open time entries and adjust them if needed. We recommend enabling push notifications to receive clock-out reminders.

Team Management

As a manager, go to Team Management and tap "Invite Workers". You can share a QR code (show it on your screen or save it), share a 6-digit invite code, or send a share link via any messaging app. Workers enter the code or scan the QR to request to join.

Workers can join by scanning the manager's QR code or entering the 6-digit invite code in the app. After submitting a join request, the manager receives a notification and can approve or decline. Once approved, the worker can start using all features.

Yes. Go to Team Management, find the worker's profile, and tap "Remove from Organization". Their historical data (time entries, material requests) will be preserved for your records, but they will lose access to the organization.

Materials & Photos

Workers create a material request by specifying the item name, quantity, urgency level (Normal, High, or Critical), and optionally attaching photos. The manager receives a notification and can approve or reject the request with a reason. You can track the status of all your requests in the Materials section.

There are three urgency levels: Normal for routine supplies, High for items needed soon, and Critical for items that are blocking work. Managers see the urgency level clearly marked on each request to help prioritize approvals.

Go to the Photos section and tap the camera button. Photos are automatically tagged with your GPS location and a timestamp. They are uploaded to secure storage and visible to your organization manager. If you're offline, photos are saved locally and uploaded automatically when you reconnect.

Offline & Sync

Yes. Kredo is designed as an offline-first app. You can clock in/out, create material requests, take photos, and update tasks without an internet connection. All data is saved locally on your device and syncs automatically when you're back online.

All your data is stored locally using Core Data on your device. When an internet connection is available, the app automatically syncs pending data with the server. You'll see a sync indicator showing the status. Synced data is then visible to your manager in real time.

Nothing is ever lost. All data is persisted in local storage on your device. Even if you close the app or restart your phone, pending data remains saved. Once internet is restored, everything syncs automatically. No manual action is needed.

Still need help?

Our support team is here to help. We typically respond within 24 hours.

Include your account email and a description of your issue for fastest response.